Privacy Policy

We do not keep any logs of your online activity.

To ensure your privacy, we explicitly DO NOT collect, store, or share:

• Browsing activity: We do not see or record the websites you visit or the files you download.
• Connection logs: We do not track the time you connect or the duration of your sessions.
• IP Addresses: We do not record your original IP address or the VPN IP address assigned to you.
• DNS Queries: We do not store any DNS queries generated by your device.
• Traffic Data: We do not monitor the content of your internet traffic.

We have designed our systems to ensure that we have no sensitive data to share, even if compelled by law enforcement.

We only collect the minimal information necessary to provide and operate our Service.

A. Account Information

When you create an account, we may collect:

• Email Address: Used for account management, password resets, and communication.
• Payment Information: Payment data is processed by third-party payment processors. We do not store full credit card numbers or sensitive billing details. We only retain a transaction ID to verify subscriptions.

B. Service Performance Data

To maintain the quality of our Service, we may monitor minimal, non-identifiable aggregate data, such as:

• Server load and uptime.
• Total bandwidth consumption (not linked to specific browsing activity) to identify network abuse.

C. Application Diagnostics

With your explicit consent, our applications may send crash reports or anonymous analytics to help us improve stability. You can opt-out of this at any time in the app settings.

We use the limited information we collect for the following purposes:

• To provide the Service: Authenticating your account and managing your subscription.
• To improve the Service: optimizing server performance and fixing bugs.
• Customer Support: Responding to your inquiries and technical issues.
• Communication: Sending you important service updates or billing information.

We implement robust security measures to protect your information:

• Encryption: All traffic between your device and our servers is encrypted using industry-standard protocols (e.g., WireGuard, OpenVPN, IKEv2).
• Access Controls: Access to account management systems is strictly limited to authorized personnel.
• Data Minimization: We strictly adhere to our no-logs policy to minimize liability and risk.

We may use third-party services for payments and customer support. These third parties are contractually obligated to protect your information and may not use it for any other purpose.

• Payment Processors: PayPal, Stripe, Apple App Store, Google Play Store may process your payments. Please review their privacy policies.

Our servers are located in various jurisdictions around the world. By using our Service, you acknowledge that your information may be processed in countries with different data protection laws than your own. However, our No-Logs policy applies regardless of where a server is located.

Depending on your location, you may have rights regarding your personal data, such as:

• Right to Access: You can request details about the personal information we hold (which is limited to your email and subscription status).
• Right to Erasure (Right to be Forgotten): You can request the deletion of your account and associated data.
• Right to Rectification: You can update your email address or payment method.

To exercise these rights, please contact us at support@vifvpn.com.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through the app. Your continued use of the Service after such changes constitutes your acceptance of the new Privacy Policy.

If you have any questions about this Privacy Policy, please contact us:

• Company: QUNATUMLEAP INNOVATION INTERNATIONAL LTD
• Email: support@vifvpn.com